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  FAQs

  Electric Service FAQ

Applying for electric service, deposit information, closing your account, and more.
 
  Billing and Payment FAQ

Payment options, billing services, and other information about your account.
 
  Power Outages FAQ

Why your power goes out and what to do when it does.
 
  Paperless Billing FAQ

Information about receiving your bill electronically.
 
  General Customer Service FAQ

Office hours, how to provide feedback, and other miscellaneous questions.
 
  Our Website FAQ

How to access your account, details about security, and more.
 
  Consumer Check Conversion FAQ

Converting checks to one-time electronic fund transfers.
 
  Browsers That Work Best With This Site FAQ

We design and test our site to work with browsers that meet the latest standards and have a significant number of users.
 
  Mobile Devices FAQ

Helpful information for customers who are accessing our site via their mobile device.
 
 
 
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